About Us

Outsourcing Management Services, L.L.C., was formed in 2004 by a group of professionals who have various backgrounds in Information Technology and Business Process Outsourcing. We have experience in a vast number of industries, including retail & investment banking, manufacturing, consumer products, health care, health insurance and pharmaceuticals.

Target Market

The primary target market for our services are companies that outsource their information technology, human resources or finance business processes. We have specialist expertise in both onshore and offshore outsourcing arrangements.

Our Mission

At Outsourcing Management Services, we provide our clients with the expertise and tools to effectively manage their third party agreements. We prepare our clients for contingencies, such as supplier default or contract termination, as well as managing the day-to-day operational and service aspects of each outsource agreement.

Managing outsourcing contracts is our specialty. If you have outsourcing contracts you are responsible for managing, review our management processes on the pages that follow (see Services). Even if you are not interested in our services, this information may give you some ideas on how to improve your outsourced vendor performance. Whether it's a full data center outsourcing agreement, a human resources outsourcing deal, or an offshore BPO contract, you will find these processes useful.

Visit our “Articles” page for some useful outsourcing management articles, as well as links to many of the top outsourcing suppliers, consultants and law firms.

If there is anything we can assist you with – from finding suppliers, to developing RFIs or RFPs – please contact us. We will be happy to assist you.

Outsourcing Management - Our Services

The outsourcing management services that we provide fall into the following broad categories:

• Governance Management
• Contract Management
• Service Management
• Financial Management
• Transition Management
• Capacity Planning
• Technology Procurement
• Outsourcing Engagement Consulting
• Data Center Consolidation Services

Effectively managing these areas of an outsourcing agreement will help ensure its success, and will avoid problems that traditionally plague these arrangements, such as incorrect billing, poor service levels and unmanaged scope expansion. These problems can become more acute when a client engages in multiple outsourcing agreements involving multiple business processes. Like an outsourcing provider, we also employ a service level agreement to measure our effectiveness.

Offshore Outsourcing

We have a great deal of experience assisting clients in establishing offshore outsourcing agreements. Our consultants understand how these deals are structured, and more importantly, how to make this type of outsource a success within your firm. Offshore suppliers are beginning to diversify their service offerings. Offshore vendors now provide data center and infrastructure services in addition to the application, help desk, and business process outsourcing (BPO) services they have traditionally provided. Some of these offerings introduce new problems and risks. We understand these issues and can help you properly structure these arrangements, as well as help manage the offshore-supplied software products and services throughout the entire product lifecycle.

Additional Services

We provide a number of consulting services in addition to our outsourcing management services. We provide outsourcing engagement consulting to assist clients with the process of outsourcing one of their functions. We also provide data center consulting services to assist clients with consolidating and rationalizing their data centers, help desks, and other information technology assets.

Contact Us

Please contact us for more information about our services, or for general questions about outsourcing. Check the “Articles” page for information on outsourcing suppliers, consultants and law firms as well as trade and professional organizations.