CITI BPO on sale
CITI BPO on sale -- Genpact likely to walk away with the deal
Rishi Sahai, Board Director of IndusView Advisors comments on NDTV-Profit on the potential of the outsourcing industry in India in the backdrop of the sale of Citigroup's sale of its BPO arm (more) (less)
At the time, though,
At the time, though, consulting company TPI noted three trends it said could lead to more companies selling their captives: a need for companies to relieve themselves of "stranded assets" by offloading captives in favor of third-party BPO deals; captives mature enough to spur buyer interest; and visible valuations of captives. Since then, we've seen spiraling costs in India, which tend to hit captives harder than other outsourcing operations, and a growing interest in BPO. Not only that, but Citigroup -- and other U.S. financial services companies -- are still struggling to recover from the credit crisis that hammered their bottom lines.
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