This video addresses the costs (wage inflation) in India, China and other counties and the effect on outsourcing.

Here's an interesting Forrester video on outsourcing decisions, managing the provider, etc.

This is an interesting video. It demonstrates Ghana's sophistication in the BPO space. It appears to be a marketing video (perhaps government supported), but still quite interesting.

This is a negative look at outsourcing - specifically outsoucing in the airlines industry.